performance focused skills development

training that solves your real-world problems

more fun - less theory - real change

Do you want to improve performance? Need some help with leadership or management skills, coaching, sales and service skills, or personal effectiveness?

We will put a smile on your face with outcomes that solve your real problems.

You can access our support digitally, remotely or in person.

Have a peep at our videos to find out more.

the power of digital

learning skills doesn't mean two-week long face to face workshops any more.

when you choose a training provider...

Would you like someone to help you who has experience in the areas where you need help ? Or someone who just knows the theory?

Every bit of knowledge and skill that we teach comes from real-world experience and real results. Whatever ‘better’ looks like to your team, we help you unlock the solution.

We don’t just tick boxes…and we’re allergic to ‘boring’.

what we do

Watch the video to find out more about the range of skills we can help you with

how we do it

However you prefer to access our skills development, we’ve got it covered

our values

How we think our 3 key values will help you achieve better outcomes

your content

Need audio, voiceover or video for your digital content? 
Maybe you need a facilitator, or help making sure your training is having impact? It’s what we do!

Our Amazing Clients

What we've done

some examples of the projects we’ve delivered for the clients above

Face To Face Workshops
Where connection and engagement really happens...

Coaching skills, Planning & Prioritisation, Team Development, Customer & Visitor Experience, Sales Skills, Performance Management, Communication Skills, Train the trainer, Training for Non-Trainers

Video And Digital Support
Delivering and embedding the new learning...

Managing Performance, Coaching Skills, Sales Skills, Customer and Visitor Experience, Planning and Prioritisation, Communication Skills, Mystery Shopper Quality Standards, Explainer Videos, Corporate Video

Remote Workshops
For when geography and time demand a different option...

Managing Performance, Field Management, Training for Non-Trainers, Coaching and Feedback Skills

Embedding and Support
Helping your teams bring it to life...

Planning and Prioritisation, Personal effectiveness, Performance Management, Customer and Visitor Experience, Coaching Skills, Dealing with Conflict

Helping your business sound great...

Audio Production, Podcast Production, Field Recording, Voiceover. Check out the ‘audio’ and ‘podcast’ pages to find out more

don't just take our word for it

Steve is a rare and sought after creature; an organisational change-maker who sticks around for the change.
sondevelopment know how to embed new behaviours and keep them alive, long after the excitement of project launch. Recommended! 
Nick Drake-Knight Author of Continue & Begin® Meerkat Selling® Every Customer Wants®
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Steve is so impactful with his planning, preparation and follow-through. This provides top-quality support to you as a client of his.

He also inspires you to actually want to be better, which in turn creates lasting behavioural changes.

If you are looking for support with Training and Development Steve is your person.

Judy Genovese - Client Services Director Storeforce
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The process Steve undertook delivered a step change in the whole team’s clarity and enthusiasm to face the challenges ahead.

He also demonstrated tenacity and diplomacy in leading each individual to a better place.

I’d highly recommend Steve’s services to any organisation needing to boost team cohesion, engagement, and productivity.

Stephen Spencer - Director Cogges Manor

Steve’s recommendation was to use a professional sales training company and Mystery Shopping Experience.

We increased phone sales call conversion from 12.5% to 33%, average monthly revenue per person from £55k to £120k and quote to order conversion from 50% to 65%. I would highly recommend Steve’s advice and experience. 

Alba Lee - Head of Sales Flooring Supplies
keith mcclarnon

Steve’s sales coaching is still one stand out event for me.

It should be attended at all levels, fun day, great guy and top knowledge.

Keith McLarnon - CEO Pavers England

We engaged Steve to help support us with developing our key team’s coaching, empowering their team, and ultimately increasing our income and skills!

At the heart of what he does, he has a strong desire for those he works with to be successful.

We would highly recommend Steve.

Louise Marshfield - COO Sussex Past
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From the word go, he had the entire team excited and ready to learn more.

Since our sessions, I remember what Steve said at least once a day.

I can say we’re much better communicators now. Something invaluable to what we do.

Harvey Jaggard-Hawkins - Business Development Director Storeforce
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AH: “…able to speak in the “operators” language. and understand the challenges they face…his solutions are targeted and his personal facilitation skills are second to none.”

TM: “He has a sharp focus on ensuring that any training, coaching and learning environment meets the need of the delegate and the business and has such an engaging way of doing this. Steve is a great coach, shares ideas, knowledge and experiences, whilst encouraging you to challenge yourself.”

SJ: “He has an in-depth understanding of Retail.” 

PS: “…an excellent coach and facilitator…” 

PK: “… continually positive and infectious in his approach…” 

HV: “His passion is contagious…exceptional stakeholder management skills and engages with colleagues at all levels…”

LJ: “Steve is the one to have on your side if you want to win, at anything!” 

JS: “High on emotional intelligence; he gets the best out of himself and others with ease without losing sight of the big picture and business needs.” 

NDK: “He creates enabling forces which drive long term results, all fashioned with a smile.”

Linked In connections, clients and colleagues